Contact Center Matrix

     Vendor List
Price
Point
Solutions
Infrastructure Geo-
Redund.
Config Dialer Workforce Management CRM Integrations Hosted UC Direct SIP Trunks Platform
Greater than $100/seat Less than $100/seat IVR Performance Management Omni Channel Capabilities Analytics Cloud On-Premise Hosted/Hybrid Redundancy Included AWS Backbone Active-Active Active-Passive Proprietary Third-Party Predictive Preview Progressive Proprietary Calabrio CSI Loxysoft Monet NICE Teleopti Verient Other Ivinex MS Dynamics Netsuite Oracle Salesforce SpiceCSM Sugar CRM Zendesk Zoho Other Proprietary CallTower Fuze Jive Masergy Metaswitch Momentum Nextiva RingCentral Vonage Windstream West Proprietary AWS Broadsoft Cisco Microsoft Azure (S4B) Twilio Zultys
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